AXON TECH - Subsidiary of Axon Consulting

Maintenance Rates

AXON TECH works on the following modes
There is no fixed price for services, however we look into each case and advise the cost. However, if the cost of repair does not justify
- we advise the workaround or alternatives. We believe in cost of ownership not cost of development (ie to fix the issue)
 

Sample Automated Timesheet:
http://axon.com.sg/maintenance/partners/
 
Ad-Hoc
Ad-hoc rates varies from S$80 to S$120 per hour.
This mode is fire fighting mode support. However, if downtime is costly on your end, do consider Credit Maintenance below as it provide preventive maintenance.
 
Credit Maintenance
Client purchase credit hours which is valid for 1year. Rates are from S$80 - S$120 per hour. Credit clients enjoy free remote support and assistance and subsidized upgrades. Credits can be brought over to next year.
- Min purchase of credit hours is required.
- Credit can be utilized for any IT support
- Detailed time sheet with tasks done is emailed once in 15days

This plan is applicable for preventive maintenance clients - we detect before issues happen as we remote in monthly for preventive checks.
 
Monthly Retainer
This package is customized to each client based on the needs with weekly or monthly visit. We basically take over the role of your IT manager and deal with any IT related in your office and represent your firm for all IT needs/vendors.
Nutshell, all IT related issue - one point of contact - it is our job to talk to respective vendors while you focus on your core business.
 
Remote Support
Looking for basic remote support package, this is very cost effective (starting from SG30 per hour) but requires client to have reasonable IT knowledge not Techie knowledge.
Write to us for customized remote support packages
 
Free/Subsidized Support for Charity
Running a non profit organization ? Do write to us for Free or Subsided Support.
We understand that non profit does not mean downtime is acceptable.